Frequently Asked Questions
Everything you need to know about your VITALIA shopping experience.
How long will it take for my VITALIA order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements, as sizing may vary between different collections.
Are VITALIA products ethically sourced?
Sustainability is at our core. We partner exclusively with fair-trade certified factories and prioritize the use of organic cotton, recycled polyester, and eco-friendly dyes in our production process.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team or via your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.